Supply Chain

How FM Logistic accelerated invoicing with instant proof of delivery

FM Logistic runs supply chains worldwide, and its invoicing used to wait on paperwork. With AODocs, proof of delivery reaches customers in minutes instead of weeks, and the delays that slowed operations are gone. Urban & Customer Experience Director Julien Bremard explains how a third-generation DMS changed the company's daily work.

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Photo: Courtesy of FM Logistic

Story highlights

Challenges

Scattered documents, mounting costs

Business-critical documents were scattered across disparate systems, delaying access and delivery. The disorganization disrupted workflows, slowed operations, and exposed the company to costly penalties and fines.

Manual workflows, missed expectations

Generating and delivering customer-facing documents by hand was time-consuming, making it ever harder to meet customer expectations.

Solutions

Centralized and automated processes

AODocs introduced a centralized document management platform, revolutionizing FM Logistic's approach to handling critical documentation. The system automated key workflows, eliminating manual inefficiencies and streamlining processes across teams.

Enhanced visibility and control

With AODocs, FM Logistic gained unparalleled visibility and control over document handling. Documents became accessible, accurate, and securely managed, ensuring timely delivery to customers while maintaining data integrity.

Wins and results

Proof of delivery and invoicing: from weeks to minutes

With documents delivered in minutes, invoices go out sooner, and the penalties and fines once incurred for delays are gone.

Boosted efficiency and collaboration

Automated workflows and centralized documents removed the manual grind. Teams spend less time chasing files and more time working together.

Customers served better, trust reinforced

Faster, more reliable document delivery means better service for every customer. That reliability is now part of FM Logistic's reputation.

Before AODocs: FM Logistic struggled with inefficiencies in logistics documentation

FM Logistic, a key player in supply chain management, faced a challenging obstacle: documentation inefficiencies were impacting their operations. With a complex network of clients and legal requirements across multiple countries, FM Logistic’s teams relied on manual processes to manage contracts, invoices, and compliance documents.

The result? Delays in approvals, missed deadlines, and an increased risk of errors, fines, and penalties. The lack of a centralized, accessible system made it difficult to scale operations effectively and adapt to the growing complexity of their business.

Solution: AODocs transforms documentation with automation and structure

In partnership with AODocs, FM Logistic adopted a third-generation document management system tailored to their unique needs. Implementation was swift, and the platform’s user-friendly interface enabled teams to adapt quickly.

AODocs introduced automated document approval and workflow tracking, reducing bottlenecks and ensuring real-time visibility. With centralized storage, compliance with regional regulations became more straightforward, and version control minimized errors and sped up document delivery and invoicing. Customizable dashboards provided actionable insights, empowering managers to make data-driven decisions.

The seamless integration reduced IT dependency while enhancing flexibility, allowing FM Logistic to scale operations confidently.

Benefits: Improved efficiency and stronger partnerships

With AODocs, FM Logistic experienced a transformation. Processes that once caused delays and fines were now streamlined and cost-effective, enabling faster decision-making and improved accuracy. The enhanced efficiency translated to better customer satisfaction and stronger partnerships.

Julien Bremard, from FM Logistic, highlighted the broader impact: “We didn’t just fix inefficiencies; we created a system that grows with our company. The teams are now equipped to handle complexity while staying ahead of compliance demands.”

Looking forward, FM Logistic is exploring ways to leverage AODocs’ advanced capabilities, such as AI-powered data extraction, to optimize its operations further. The results so far have set the stage for sustained growth, ensuring the company remains a leader in the logistics industry.

About FM Logistic

With more than 28,000 collaborators worldwide, FM LOGISTIC ensures the optimization of the global supply chain: warehousing (computerized inventory management, order processing, etc), co-packing, food co-manufacturing, and industrial manufacturing, transportation/distribution. From production to consumption, responsiveness, flexibility, quality, and safety make FM LOGISTIC a real creator of value added.