Last update 2 Aug 2024
Supplier uses the following Subprocessors for the performance of the Services.
Unless otherwise specified in the applicable Order Form with the Customer, the Google Cloud data center hosting the AODocs SaaS instance used by the Customer is located in the US (US instance).
A. US instance
| Entity name | Corporate location | Processing location |
| Google LLC or any of its affiliates (data hosting, dashboarding and Generative AI*) | USA | USA |
| SendGrid, Inc. (automatic email notification) | USA | USA |
| Aliz Tech Kft (support) | Hungary | Hungary |
| Accusoft Corporation (integrated document viewer) | USA | USA |
| Zendesk, Inc. (support) | USA | USA |
| OpenAI OpCo, LLC or any of its affiliates (Generative AI*) | USA | Worldwide |
B. European instance
| Entity name | Corporate location | Processing location |
| Google LLC or any of its affiliates (data hosting, dashboarding and Generative AI*) | USA | Frankfurt (Germany) |
| Aliz Tech Kft (support) | Hungary | Hungary |
| Mailgun Technologies Inc. (workflow automatic email notification) | USA | Frankfurt (Germany) and Saint-Ghislain (Belgium) |
* Google LLC and/or OpenAI OpCo LLC are engaged for Generative AI purposes only to the extent (i) Customer is using the GenAI Features through Altirnao’s own API key(s) and (ii) chooses Google LLC and/or OpenAI OpCo LLC as AI Providers. If Customer is using the GenAI Features through an API key Customer has set-up, Google LLC and/or OpenAI OpCo LLC are not considered Supplier’s Subprocessors in the context of this DPA. The terms “GenAI Features” and “AI Providers” are defined in the AODocs GenAI Features Supplemental Terms of Service, which is part of the Agreement.
